Q. May I redeem my Rewards Points today?
Rewards cannot be redeemed in combination with this sale, you must choose either to use rewards or use a promotional code above. If you have questions or issues contact: info @
lemondropstop.com to assist you. Please have your order number handy. REMINDER! You must have enough points in your account prior to this order to redeem a Rewards Drop.
Q. May I use a Gift Card that I already have on my Sale order?
Q. How is the discount calculated?
When the code is entered, the cart will automatically calculate the discount by reducing the price of every third backdrop (equal or least/lowest value drop) in your cart to $0.01 - Please note each material has an individual and specific code.
Q. May I use another coupon code during this sale?
No other coupon code or discount can be combined with these codes. (Gift certificates may still be used)
Q. I placed multiple orders during the Sale. May I combine shipping?
Please contact customer service at info @
lemondropstop.com to inquire whether it is possible.
Q: Do I earn Rewards on this order?
NO REWARDS EARNED during this sale.
Q: My order will not go through on the site. What should I do?
Periodically we have an issue where UPS may not recognize an address, credit card addresses do not match the entered billing address or there is a minor issue with extra punctuation, etc. Please verify that your address is complete and correct. If that is not working, you could try switching your web browser. Further issues email info @
lemondropstop.com<
Q: May I rush my order?
Sorry, we cannot accommodate in-house rushes during the Sale. You may choose expedited shipping, but please remember that upgrading your shipping option does NOT mean that your order will leave our facility any faster. It simply means that once the order is ready, the shipping/transit time will be faster. Your backdrops are printed in the order in which they are received.
Q: Can I do a custom order during the sale?
You may inquire about customs, however there will be no discounts on customs.
Q: Does a Double Wide count as two drops toward the sale?
A Double Wide will work as ONE drop during this sale.
Q. How soon will my order be shipped?
Orders will be filled as quickly as possible. Order volume is expected to be higher than usual, so our usual time frame to fill orders will not apply. We do not guarantee ship dates with orders for the sale. Please be patient and we will make every effort to get your order out as quickly as possible. You may still choose expedited shipping, but remember that applies to how long the product is actually in transit, not how quickly it is processed by us. As soon as your order is ready for UPS to pick up, you should receive an email directly from UPS or USPS with your tracking number (be sure to check your spam folders). Please also do not schedule your sessions based on your Lemondrop sale order.